Please visit our Cannabis 101 page for information regarding medical cannabis.
True Farma Customer Support hours are Monday – Saturday, 10:30am - 5:30pm PST.
You can reach us via
· Email > firstname.lastname@example.org
· Phone > (925) 276-0115
· Chat > Click on Chat icon on any TrueFarma.com page
By law, True Farma delivers to California addresses only.
True Farma uses a courier service to deliver your medical cannabis products to your door in 1-2 business days. Once your package is picked up by the courier, you will receive a confirmation email from the courier with a tracking number so you can monitor your delivery progress. You do not need to be home for your package to be delivered.
Requests for in-transit package re-routing may not be possible, but if so they will be assessed a $6 re-routing fee.
To order, you'll first need to register an account with us and provide us with a copy of your California-issued photo ID and current medical recommendation.
If you are in need of a new or updated recommendation, you can visit our friends at HelloMD or NuggMD for an online interview with one of their physicians. They will issue your medical recommendation in a digital format that can easily be uploaded to your True Farma account profile.
There is no wait time for placing orders once the necessary documents have been submitted. We operate much like any e-commerce site; simply add the desired products to your cart and when you’re finished, click the cart icon to check out.
True Farma sells medical cannabis products only. California state law requires that purchasers provide a valid California medical recommendation for cannabis (and a state-issued photo ID that shows that you are at least 18 years old). True Farma does NOT require a California medical recommendation for the purchase of certain broad spectrum medical hemp products because they do not contain the cannabinoid THC -- or contain an amount of THC that is under the legal threshold -- and are non-psychoactive. However, we still require that you provide a California photo ID that shows that you are at least 18 years old to purchase. California deliveries only.
Why do I need to provide a California medical recommendation to purchase medical cannabis for my pet?
Currently, California law does not distinguish between medical cannabis for humans and pets. Accordingly, you must still provide a medical recommendation to purchase these products.
In accordance with applicable laws, we cannot accept returns of any medical cannabis products.
For defective products, please contact True Farma Customer Support regarding replacements of defective products purchased in the last 30 days.
No refunds issued on non-defective products.
Orders cancelled due to customer’s inability or unwillingness to provide a valid California medical recommendation and/or photo ID will be charged a $5 restocking fee.
Effective January 1, 2018, California imposes a 15% state excise tax on all sales of cannabis products. In addition, adult use (recreational) cannabis products are subject to an additional sales and use tax of almost 8%; medical cannabis products sold on TrueFarma.com are exempt from this additional tax.