Privacy Policy

This privacy policy applies to TrueFarma.com, owned and operated by True Farma, LLC (“True Farma”). Your use of the TrueFarma.com is also subject to the TrueFarma.com Terms and Conditions.

What We Collect

Information you give us

We collect and store information you provide through our website. The information we collect from you includes things like:

  • Name

  • Mailing address

  • E-mail address

  • Phone number

  • Credit card number and other payment information

  • California medical cannabis recommendation

  • California photo ID, such as driver’s license

In certain situations, we may also collect things like:

  • IMEI/UDID (a numeric identifier for your mobile device)

  • MAC address (another kind of numeric identifier for your mobile device)

  • IDFA (Apple's ID for Advertising, a randomly generated number, which can be cleared like cookies)

  • Your responses to surveys

Information you give us about others

You may give us information about other people, such as the name and address of a caregiver, patient or minor. We will only use this information for the specific reason you provide it.

Information from other sources

We may receive information about you from other sources, including third parties such as HelloMD or other True Farma partners, that help us update, expand, and analyze our records and identify new customers, and provide products and services that may be of interest to you.

Information collected automatically online

We collect information about your interactions with us, including the type of device or browser you're using, your IP address, your browsing behavior while on our website, and the URLs of the websites you were at before you visited our site (these are called referring URLs).

True Farma and our partners use technologies such as cookies or similar technologies to analyze trends, administer the website, track users' movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.

We may permit third-party service providers to collect and process some information from our website. We may share personal information with those providers and may have similar arrangements with interest-based advertisers. We provide more information about interest-based ads below. Our website is not designed to respond to "do not track" requests from browsers.

Reviews and other content you provide

Our websites offer publicly accessible areas where we can post your user-generated content, as specified in the TrueFarma.com Terms and Conditions. [link] Be aware that anyone who accesses these areas may read, collect, and use the information you provide.

How We Use the Information We Collect

  • Identifying you on our website in order to customize your experience (for example, based on your purchase history or your location)

  • Fulfilling orders and requests for products, services, or information

  • Processing refunds, returns, and exchanges

  • Tracking and confirming online orders

  • Delivering and installing products

  • Marketing and advertising products and services

  • Conducting research and analysis

Interest-based advertising

You can opt out of interest-based advertising from third-party providers who follow the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising at www.aboutads.info/choices.

Information retention

We may retain your information for as long as your account is active or as needed to provide you service, comply with our legal obligations, resolve disputes, and enforce our agreements.

How We Share Your Information

True Farma does not sell, rent, or trade your personal information to third parties. We share your information only in the ways we describe below. We may combine or share information among current or future True Farma partners, including affiliates and subsidiaries.

We may share your information with third parties to perform services on our behalf such as:

  • Fulfilling orders and delivering packages

  • Sending True Farma marketing communications

  • Conducting research and analysis

  • Issuing California medical cannabis recommendations

We may share personal information in connection with co-branded product or service offerings (including sharing personal information with third parties to validate offers).

Sometimes we may be required to share personal information for legal reasons, for example, if we are required to do so by a regulation, court order, subpoena or other legal process. We may also share information when we believe it's necessary to comply with the law or to respond to a government request, or when we believe disclosure is necessary or appropriate to protect True Farma, our customers, or others.

We may share personal information in the event of a corporate sale, merger, acquisition, dissolution, or similar event. If such an event takes place, we'll notify you through e-mail (if we have your e-mail address) and/or a prominent notice on our applicable website(s) of any change in ownership, as well as any choices you may have regarding your personal information.

How We Protect Your Information

We use a variety of information-security measures to protect your online transactions with us.

  • We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it.

  • We use encryption technology to protect your personal information.

We are committed to protecting your information, but you can do your part. You should create a strong password and protect against unauthorized access to your password and your computer. Be sure to sign off when finished using a shared computer and do not share your password with anyone. We cannot guarantee the security of any information you transmit to us and by using TrueFarma.com you acknowledge that you do so at your own risk.

Your Choices

You may at any time:

  • Stop receiving marketing or promotional e-mails, direct mail, phone, and mobile marketing communications

  • Update and correct your personal information

  • Deactivate your account

  • Request removal of information you post on TrueFarma.com; in some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so and why

To do any of these, let us know by one of these methods:

  • Follow the directions in a marketing e-mail, direct mail, or mobile communication that you receive from us

  • Provide your request and current contact information through one of the contact methods listed under "Contact Us" below

Please note: Even if we are able to anonymize or make your content or information no longer visible, this does not ensure complete or comprehensive removal of your content or personal information from the Internet.

Protecting Children's Privacy

We are committed to protecting children's privacy on the Internet and we do not knowingly collect personal information from children under the age of 13.

Links to Other Websites

Our website links to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the website you're visiting.

Social Media Features

Our website and other communications include ways to interact and share using social media, through features such as the Facebook "Like" button, the "Share This" button, or interactive mini-programs that may run on our website (widgets). These features may collect information such as your IP address or the page you are visiting on our website, and may set cookies to enable the feature to function properly. Social media features can be hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the social media company providing the feature. If you have questions or concerns regarding our privacy policy or practices, please contact us at info@truefarma.com.

Privacy Policy Updates

We may need to update our Privacy Policy as we and our customers grow and evolve. If we make material changes, we will notify you by e-mail (sent to the e-mail address specified in your account) or by means of posting a notice on this website prior to the change becoming effective, as well as inform you of any choices you may have with respect to these changes.

Contact Us

If you have any questions about our Privacy Policy or practices please contact us.

Phone:

(925) 276-0015

E-mail:

Info@truefarma.com

Address:

True Farma, LLC

Attn: Privacy

179 Niblick Road, Box 141

Paso Robles, CA 93346

Last Updated: August 8, 2018